IVI FLORAL DESIGN LLC.
IVI FLORAL DESIGN strives to provide the best customer service available.
We have established this return/refund policy to provide our customers with a complete understanding of how replacement orders or refunds are processed:
1. If any customer claims an order was not delivered, we ask that we are given at least 24-48 hours to investigate and to determine what has occurred. In many cases, delivery was attempted but either the recipient was not home/office and/or no neighbors were available to accept the order. We reserve the right to attempt a redelivery if this occurs. Please note that we make every effort to make the delivery on the scheduled date.
2. If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement, the recipient should contact us directly. In almost every case, we will gladly replace the arrangement. To request a replacement, IVI Floral Design must be contacted within 24 hours of the delivery. Bear in mind that flowers are perishable. Proper care is required. No refunds or replacements can be made for any order if the recipient or sender didn’t notify us within 1 day of the original delivery date. It is the responsibility of the sender to review all of the information provided on this website relating to refunds and/or replacements.
3. IVI Floral Design reserves the right to reject any order provided to us that we deem questionable or possibly fraudulent. When IVI Floral Design receives an order, we review the entire order and periodically compare the information provided to us with the bank of the person placing the order. If we determine that fraudulent information is provided we will send an email to the sender to inform them of the situation to determine if the information was provided in error.
4. If a customer place an order through IVI Floral Design and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information.
5. IVI Floral Design is not responsible for any order where the recipient refuses to accept the item. IVI Floral Design will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.
6. IVI Floral Design is not liable for customer errors that result in the over-ordering of a product. During the checkout process the customer is provided with a total of the order PRIOR to the order being submitted. The customer is given the option to remove items or reduce the quantity ordered. IVI Floral Design makes every effort to review orders where multiple quantities of a same item are ordered but we do not guarantee, nor are we liable, for any order sent out exactly as the customer ordered. If a customer orders more than one of any single item but meant to send a lesser quantity and the ordered amount is sent to the recipient, no refund can be offered since what was ordered is what will be delivered.